Processing Times
- All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Shipping
- Me Myself My Soul currently only ships within Australia.
- Shipping charges for your order will be calculated and displayed at checkout. Australia Post is our current postage provider.
- Express Shipping is available.
- We care about our environmental impact and use recyclable and compostable packaging for all our orders.
Delivery
- All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. Due to the unprecedented events of COVID 19, and very large parcel volumes, there may be delivery delays throughout these times.
- Please ensure your delivery address is correct. We will ship the products to the delivery address provided for your order. If you have provided an incorrect address, please let us know as soon as possible. We do not provide refunds if you have provided an incorrect delivery address.
How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
- Upon payment on the order confirmation page, there is the additional option to choose to receive tracking notifications via text
- If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@memyselfmysoul.com.au with your name and order number, and we will look into it for you.
Refunds, returns & exchanges
- We do not offer change of mind returns. However, if you are unhappy with your Product or if there are any issues, please contact us at info@memyselfmysoul.com.au.
- We will provide a full refund of the price paid for a product if we determine that:
- A product you have ordered was not received by you solely due to failure by us;
- A product provided to you was not the same as the product you ordered as displayed on our Website.
- A product is deemed faulty.
- If you believe your product is faulty, please contact us as soon as possible at info@memyselfmysoul.com.au with your order number and a photo of the item’s condition.
- If we determine that your product may be faulty, we will request that you send the product back to us, at your cost, for further inspection.
- When returning the product for inspection, it must be returned in its original condition, including any packaging, tags, manuals and accessories shipped with the product. We reserve the right to further inspection before deeming a Product faulty.
- If we determine that the product is faulty, you will be credited the full amount paid (including reasonable shipping costs) and you may request a refund, exchange or store credit.